Flower Delivery Cricklewood: E-Commerce Terms & Conditions

Introduction

Welcome to our Terms & Conditions for Flower Delivery Cricklewood. These terms apply to all purchases made through our online store by customers residing in Cricklewood and the surrounding areas. By placing an order for flowers or related products through our website, you confirm that you have read, understood, and agreed to these terms and conditions. Please review the details below before proceeding with your flower order.

Order Process

To ensure your experience is smooth and satisfactory, we have established a simple and secure online ordering process for flower delivery in Cricklewood:

1. Product Selection: Browse our curated selection of floral arrangements, bouquets, and gift options. Each product will display a description, image, price, and available delivery dates for Cricklewood and the surrounding areas.

2. Placing an Order: Select your desired product and add it to your online basket. You may review or amend your basket at any time prior to payment. When you are ready to proceed, follow the website prompts to enter the required delivery details, including recipient name, address within Cricklewood or nearby, and personal message if included.

3. Confirmation: Before finalising the order, review your details and accept these Terms & Conditions. Submission of your order constitutes an offer to purchase and is subject to acceptance by us.

4. Order Acceptance: All orders are subject to product availability and confirmation of payment. We will confirm acceptance by sending you an order confirmation via the website and/or digital notification. In the unlikely event an item is unavailable or if there is a problem with your order, we will notify you promptly and offer alternative solutions or a refund where appropriate.

Payments

We provide a secure online payment gateway for all flower orders in Cricklewood. Our accepted payment methods include major credit and debit cards, and any other methods stated at checkout.

• Payment is required in full at the time of ordering, and your order will not be processed until payment has been received and confirmed.
• All prices are displayed in Pounds Sterling (£) and include VAT (where applicable) unless otherwise noted.
• Any additional delivery or service charges will be clearly stated prior to checkout.
• We take all reasonable care to ensure our payment process is secure. However, we will not be liable for any losses resulting from unauthorised access to information provided by you.

Delivery Terms and Conditions

Our online flower delivery service covers Cricklewood and nearby areas, subject to availability:

• Deliveries: Orders placed for delivery to addresses outside our designated areas may be refused or refunded. Our products will be delivered to the address specified during the ordering process, and it is your responsibility to provide accurate and complete delivery details.
• Delivery Timeframes: We strive to deliver on your chosen date; however, factors such as seasonal demand, weather, or supplier restrictions may affect delivery times. We will notify you of any anticipated delays as soon as possible.
• Failed Deliveries: Should we be unable to deliver the flowers due to incorrect information or absence of the recipient, we will attempt to contact you for alternative arrangements. Please note that additional delivery charges may apply if redelivery is necessary.
• Receipt of Goods: Once delivered to the specified address, responsibility for the products passes to the recipient. We recommend inspecting flowers upon arrival and contacting us immediately if any products are damaged or not as described.

Cancellations and Amendments

We understand that plans can change and offer a fair cancellation policy for our Cricklewood flower delivery customers:

• Cancellation: If you wish to cancel your order, please notify us as soon as possible. Cancellations made more than 24 hours before the scheduled delivery are typically eligible for a full refund. Cancellations requested within 24 hours of the delivery time may not be eligible for a refund, as flowers may have already been prepared or dispatched.
• Amendments: Changes to order details, such as recipient address or chosen bouquet, can usually be accommodated if requested with sufficient notice. We will make every effort to meet your request, but cannot guarantee amendments within 24 hours of delivery.
• Unattended Deliveries: In the event the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe location or with a neighbour, where possible and appropriate. We accept no responsibility for products after successful delivery under these terms.

Product Availability and Substitution

Our floral arrangements are made to order using the freshest available flowers. Due to seasonal variations and supply conditions, some products may not always be available. If a particular flower or product is unavailable, we reserve the right to make substitutions of equal or greater value, while ensuring the overall design and quality are maintained. If a major change is necessary, we will attempt to contact you before proceeding.

Returns and Refunds

We are committed to the highest standards for our Cricklewood flower delivery customers. If you are not satisfied with your order, please contact us within 24 hours of delivery so that we may resolve the problem. Refunds or replacements may be offered at our discretion, depending on the issue. We may request photographic evidence to support any claim.

Due to the perishable nature of flowers, we are unable to accept returns except where goods are damaged, faulty, or not as described. Where refunds are approved, they will be processed via the original payment method within a reasonable timeframe.

Liability

We take great care to ensure the quality of our flowers and delivery service in Cricklewood and the surrounding areas. However, our liability to you is limited as follows:

• We are not liable for losses or damages arising from incorrect or incomplete delivery details provided by the customer.
• We are not liable for delays outside our reasonable control, including adverse weather, supplier issues, or force majeure events.
• Our total liability in respect of any order is limited to the total price paid by you for that order.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded by law.

Customer Obligations

By placing an order with our Cricklewood flower delivery service, you confirm that:

• All information provided is accurate and complete to the best of your knowledge.
• You have a valid and authorised payment method for the purchase.
• You are at least 18 years of age, or have the consent of a parent or guardian if you are under 18.
• You accept these terms and any specific terms relating to your selected products.

Intellectual Property

All content on this website, including images, text, and design, are the intellectual property of the flower delivery business or its licensors. No part of the site or product presentation may be used, reproduced, or distributed without prior written permission.

Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with our Privacy Policy and relevant UK data protection legislation. Personal information is collected solely for processing orders, deliveries, and customer service purposes. We do not sell or share your data with third parties except as required to fulfil your flower delivery request in Cricklewood or comply with legal obligations.

Governing Law

These terms and conditions are governed by and construed in accordance with English law. Any disputes arising from your use of our service or orders placed via our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

We reserve the right to update or amend these terms at any time to reflect changes in our business, regulatory requirements, or to improve customer experience. Updated terms will be made available via our website. Continued use of our online flower delivery services in Cricklewood will constitute acceptance of the revised terms.

Contact and Feedback

If you have any questions regarding our Terms & Conditions, wish to make a cancellation, amendment, or provide feedback regarding your flower delivery in Cricklewood, please reach out to our customer service team via the online contact form provided on our website. We value your satisfaction and aim to respond promptly to all enquiries.

Application of These Terms

These Terms & Conditions apply to all orders for flower delivery made through our online platform for delivery in Cricklewood and the surrounding areas. By using our website and placing an order, you agree to be bound by these terms and all applicable policies referenced herein.